Privacy Policy

Effective Date: [set at launch] Last Updated: [set at launch]

The Galloway Group, Inc. (“Galloway,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit teamgalloway.com (the “Site”), request a quote or catalog, subscribe to our communications, or otherwise interact with us online (together, the “Services”).

Galloway operates in the United States. The Site is intended for use by businesses and business professionals located in the United States, and information collected through the Site is stored and processed in the United States.

1. Information We Collect

Information you provide to us: When you submit a contact or quote request, request a catalog or specification sheet, subscribe to our newsletter, or otherwise communicate with us, we may collect:

• Name

• Company name and job title

• Business email address

• Business telephone number

• Mailing or shipping address

• Project, product or application details you choose to share

• Any other information you include in a message or form field

We ask that you provide only the information needed for us to respond to you. Please do not send us sensitive personal information through the Site.

Information collected automatically: When you browse the Site, we and our service providers may collect:

• IP address, browser type, device type, operating system, and language settings

• Pages viewed, links clicked, referring and exit pages, and time spent on the Site

• Approximate location inferred from IP address (city or region level — we do not collect precise geolocation)

• Information collected through cookies and similar technologies, including analytics tools

For detail on the specific cookies used and how to control them, see our Cookie Policy.

Information we do not collect: We do not process online purchases through the Site and do not collect payment card details through it. We do not knowingly collect Social Security numbers, government identification numbers, precise geolocation, biometric data, health information, or other categories of sensitive personal information through the Site.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests, contact form submissions, and other inquiries

• Prepare and provide quotations, product availability and lead-time information

• Send requested materials such as catalogs, specification sheets and submittals

• Provide, maintain, secure and improve the Site and our services

• Send newsletters and marketing communications where you have asked to receive them, or where otherwise permitted by law (you can opt out at any time — see Section 6)

• Understand how the Site is used and measure the performance of our marketing

• Maintain the security of the Site and prevent fraud, abuse or misuse

• Comply with our legal obligations and enforce our Terms of Use
  

We collect only the personal information reasonably necessary and proportionate for these purposes. We do not use personal information collected through the Site for any materially different purpose without notifying you.

3. How We Share Your Information

We do not sell or share personal information, as those terms are defined under California and other state privacy laws, and we do not process personal information for targeted advertising. We may disclose personal information to:

• Service providers who perform functions on our behalf for example website hosting, email delivery, customer relationship management, analytics, and IT support — under contracts that limit their use of the information to providing those services

• Manufacturers and suppliers, where necessary to source a product, confirm availability or arrange shipment in response to your inquiry

• Professional advisors such as our lawyers, auditors and accountants, where necessary
  

• Law enforcement, regulators or other parties, where required by law, subpoena or legal process, or where we believe disclosure is necessary to protect our rights, property or safety, or that of others

• A successor entity, in connection with a merger, acquisition, financing, reorganization or sale of assets
  

We do not disclose personal information to third parties for those parties’ own independent marketing purposes.

4. Cookies and Analytics

The Site uses cookies and similar technologies for essential functionality and analytics. We do not use advertising or retargeting pixels on the Site. Non-essential cookies are set only with your consent, and you can change your preferences at any time using the Cookie Preferences link in the Site footer.

Some pages include embedded third-party content, such as Google Maps. When embedded content loads, the third party may set cookies and collect information such as your IP address; on the Site, such content loads only after you have consented to the relevant cookie category.

Although we do not sell or share personal information, we recognise the Global Privacy Control (GPC) and other universal opt-out signals: where we detect one, we treat it as a refusal of non-essential cookies for that browser or device.

Full detail, including a list of the cookies we use, is in our Cookie Policy.

5. Data Retention

We keep personal information only for as long as we need it for the purposes described in this Policy, unless a longer period is required or permitted by law. In general:

Where information is no longer needed, we delete it or render it non-identifiable.

6. Your Choices

Marketing emails. You can opt out at any time using the unsubscribe link in any marketing email, or by contacting us using the details in Section 11. We will still send you transactional messages such as quote responses and order-related communications.

Telephone contact. If you provide a telephone number with a quote request or inquiry, our sales team may call you about that inquiry. We do not use automated dialling systems or send marketing text messages. If you prefer not to be contacted by phone, tell us in your inquiry or when we call, and we will note it on your record.

Cookies. You can manage cookie preferences using the Cookie Preferences link in the Site footer, or through your browser settings. See our Cookie Policy.

Global Privacy Control. We honour GPC and similar universal opt-out signals. See Section 4.

Do Not Track. There is no common industry standard for browser “Do Not Track” signals, and the Site does not respond to them.

7. Your U.S. State Privacy Rights

Depending on where you live, state privacy law may give you specific rights over your personal information. Galloway extends the rights below to all U.S. residents, regardless of state, except where a right is available only under the law of a particular state.

Your rights: Subject to certain exceptions and verification, you may have the right to:

• Know and access the personal information we have collected about you, the categories of sources, the purposes for collecting it, and the categories of third parties to whom we disclose it

• Obtain a copy of your personal information in a portable format

• Correct inaccurate personal information we hold about you

• Delete personal information we have collected from you

• Opt out of the sale or sharing of personal information and of targeted advertising: Note we do not sell or share personal information or process it for targeted advertising, so there is no such processing to opt out of; if this ever changes, we will update this Policy and provide opt-out mechanisms first
  

• Opt out of profiling in furtherance of decisions producing legal or similarly significant effects (we do not carry out such profiling)

• Limit the use of sensitive personal information (we do not collect sensitive personal information through the Site, so this right does not apply)

• Not be discriminated against for exercising any of these rights

How to exercise your rights - You may submit a request by:

• Emailing legal@teamgalloway.com

• Calling +1 (239) 481-7448

• Writing to The Galloway Group, Inc., 5840 Youngquist Road, Fort Myers, FL 33912

Verification and timing: We will verify your identity before acting on a request to know, correct or delete, using information you provide and, where necessary, information already in our records. We will not ask for more information than is necessary to verify you. We will respond within 45 days of receiving a verifiable request, and will tell you if we need a further 45 days.

Authorised agents: You may designate an authorised agent to make a request on your behalf. We may ask the agent to provide proof of your written permission, and may ask you to verify your identity directly with us.

Appeals: If we decline to act on your request, you may appeal by emailing legal@teamgalloway.com with the subject line “Privacy Request Appeal” within 60 days of our decision. We will respond in writing within 45 days, explaining the reasons for our decision. If your appeal is denied, you may contact the Attorney General of your state to submit a complaint.

8. Additional Disclosures for California Residents

Categories of personal information: In the twelve months before the date of this Policy, and depending on how you have interacted with us, we may have collected the following categories of personal information under the California Consumer Privacy Act, as amended (“CCPA”):

We collect this information from you directly, from your device automatically as you use the Site, and from our service providers.

Sale and sharing: We have not sold or shared personal information, as those terms are defined under the CCPA, in the twelve months preceding the date of this Policy, and we do not sell or share personal information. We do not use cross-context behavioural advertising tools on the Site. We do not sell or share the personal information of any consumer, including consumers under 16 years of age.

We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age.

Sensitive personal information: We do not collect or process sensitive personal information for the purpose of inferring characteristics, and we do not use or disclose it for purposes that would give rise to the right to limit under the CCPA.

Retention: We retain each category of personal information for the periods described in Section 5.

Shine the Light: California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for those parties’ own direct marketing purposes. We do not make such disclosures.

9. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, use, alteration or disclosure. These include encryption in transit, access controls, and vendor due diligence. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The Site is directed to businesses and business professionals. It is not directed to children, and we do not knowingly collect personal information from anyone under 16. We do not knowingly sell or share the personal information of anyone under 16, and we do not direct advertising to minors. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links

The Site contains links to third-party websites, including manufacturer sites, industry resources and social media platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above shows when it was last revised. If we make material changes, we will indicate this on the Site and, where required by law, obtain your consent.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights: The Galloway Group, Inc. Attn: Privacy 5840 Youngquist Road Fort Myers, FL 33912 Email: legal@teamgalloway.com Telephone: +1 (239) 481-7448